Incident and Problem Manager

Zollikofen, Switzerland (and home office) | 90-90%

What you can contribute

• Promote compliance with quality requirements and help process tickets efficiently
• Supervise, optimize, and continuously develop incident and problem management processes in accordance with the ITIL framework
• Ensure root cause analysis, lead meetings dedicated to various problems encountered, stay constantly up to date, and guarantee the implementation of measures
• Guarantee, as a contact person, transparent communication with specialist areas, management, and customers
• Perform data analysis to proactively identify the causes of disruptions and potential for improvement

What makes you unique

• Higher education (ES or HES) in business informatics or equivalent qualification, accompanied by corresponding professional experience
• Several years of experience in incident and problem management, complemented by proven knowledge of ITIL V4 and BMC ITSM Remedy
• Analytical mindset and the ability to develop sustainable solutions and communicate appropriately to the target audience
• Strong sense of customer service, autonomy, stress resistance, and flexibility
• Excellent knowledge of two official languages and good knowledge of English

In a few words

When systems go haywire, you keep a cool head.

What we offer

• Working for Switzerland We are committed to the success of the Swiss model and the well-being of the population.
• Diversity in everyday life We ensure equal opportunities, which allows us to deploy our skills and express different viewpoints.
• Health at work We assist and advise our employees on all matters related to physical or mental health.

All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html)

How much (OF)IT do you have in you?

We, the Federal Office of IT and Telecommunications (OFIT), are an agile and future-oriented office. With us, curious minds, ambitious and innovative people develop various digital solutions for Switzerland. We support and encourage mobile and location-independent work. The members of our teams can thus organize their work flexibly and individually to the greatest extent possible -- to balance family and work. In addition, we maintain a culture of informal address (tutoiement) and promote your future within OFIT with our vast range of training and professional development courses.

Additional information

We kindly ask you to apply via our candidate management system. To do so, simply click on << To apply >>.
For this position, we do not consider recruitment agencies.

Questions about the position

Marco Gerber
Head of chapter Support Services
+41 58 46 33199