Service Desk Specialist

• Further education from Day 1: We support you temporally and financially in your personal and professional development.
• Strong corporate culture: Open communication, helpfulness, authentic collaboration, and a real learn-it-all mindset.
• Living New Work: Flexible work locations, workation in Europe, and cultural exchange with colleagues from Spain.
• Team spirit: Work with people who are motivated to move forward together – and want to learn from one another.
• Scope for design: With us, you can actively help shape things and create real added value for customers and the team.
• Top working environment: Modernly equipped offices, among others in the Circle at Zurich Airport, in the PostParc in Bern, and in a prime location in Basel.

Are you a service desk personality with a passion for customer support?

Do new Microsoft technologies inspire you? Do you take responsibility for an excellent customer experience? And do you succeed in explaining technical matters so that our customers really understand them? Then you are our new crew member!

At isolutions, we are passionate about digital transformation and shape digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to support companies in digital transformation – but also to offer our employees a modern workplace and a strong corporate culture.

We are looking for a positive, motivated personality for the technical support of our customers. With us, you will experience an environment in which there is open and direct exchange, in which people support and positively challenge each other to grow together. Let yourself be inspired by the isolutions Experience and become part of the symbiosis of curiosity, credibility, and honesty.

• You provide 1st-level support for our customers – via telephone, email, and remote maintenance – and achieve a high first-solution rate.
• You analyze, solve, and document user problems in a structured and traceable manner.
• You support in basic Microsoft 365 support: Exchange Online, Teams, SharePoint, and OneDrive.
• You take over identity topics for individual users – Microsoft Entra ID, MFA, SSPR, as well as password and account requests.
• You take care of endpoint basics (Intune, enrollment status), manage access rights, and assign licenses.
• You work according to ITIL processes in ServiceNow, escalate in a structured manner to the 2nd level, and stay with the ticket until it is resolved.
• You create documentation and checklists and actively maintain our knowledge base.
• You work together with third-party providers and keep internal processes up to date.
• You take over administrative tasks, create evaluations, and maintain our Dynamics 365.
• You bring experience in 1st-level support or customer service – or the motivation to join us as a career changer.
• Training as an ICT specialist is an advantage; equivalent experience counts equally.
• You have good knowledge of Windows 10/11 and Microsoft 365; Apple knowledge is a plus.
• You have experience in user support in the Windows environment.
• You bring a curious attitude and real enthusiasm for technology.
• You work independently, think customer-oriented, and have high quality standards.
• You communicate clearly and friendly – even when it gets hectic – and take ownership of your ticket.
• You bring certifications such as AB-900 and ITIL 4 Foundation or acquire them with us; knowledge in Dynamics 365, accounting, or finance is a plus.
• You have German at native speaker level or business fluent (at least B2) and good English skills. French is an advantage.