Digital Client Manager Basel, CFD 60-100%

27-Oct-2026

Switzerland - Northern Switzerland

Customer Advisory / Relationship Management

Personal & Corporate Banking

Tasks

Are you looking for an attractive entry opportunity into private banking or do you want to deepen your existing expertise? Do you value customer contact - in writing, by telephone, or via digital channels - and want to work in a collegial, dynamic team, partly from home? Then you have come to the right place.
We are looking for Digital Client Managers to strengthen our private banking business through direct customer contact. In this role, you will undertake the following tasks, among others:

• be in dialogue with our customers - via telephone, chat, or written correspondence
• as the first point of contact, record and structure the various concerns of customers and find suitable solutions
• offer competent advice on various banking questions
• actively use and sell our products - especially digital solutions
• process inquiries and orders from our customers competently, solution-oriented, and efficiently
• use your product and language skills in a targeted manner
• work together with various internal partners and find the best solutions for our customers
• represent Personal Banking and Client Solutions Switzerland (CSS) externally with your outstanding service quality and be the business card of UBS

Automatic Job Code

345059BR

City

Basel

Job Type

Full-time, Part-time

Team

In accordance with our motto «Every contact is with our most important client», we focus entirely on the concerns of our customers.
You will work in the private banking sector at Client Solutions Switzerland. With around 1-000 employees, CSS provides a variety of services and consultations in the telephone, administrative, and digital sectors at various locations. Together, we ensure that our customers receive competent support.

The promotion of our employees is a central concern for us. There are interesting and exciting development opportunities both within CSS and in partner units. We offer flexible working hours, the possibility to work from home, an open feedback culture, regulated processes, and a casual dress code. You will be professionally prepared and made fit for your role by colleagues in onboarding trainings.

Skills and Experience

• a completed banking apprenticeship or an equivalent education and/or professional experience in customer advisory
• interest in private banking as well as enjoyment of written, telephone, and digital customer contact
• passion for service and sales as well as the talent to inspire and convince people
• ability to present even complex matters simply and understandably, both in writing and orally
• a quick grasp, high motivation to perform, as well as an independent, reliable, and solution-oriented way of working
• routine in the efficient use of IT and modern tools as well as interest in future-oriented technologies
• empathy, commitment, and resilience
• fluent German skills; other national languages or English are an advantage

About us

UBS is a leading global asset manager and the leading universal bank in Switzerland. We also offer diversified solutions in Asset Management and focused capabilities in Investment Banking. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets worldwide.
We know that great work is never done alone. Therefore, we place collaboration at the center of everything we do. Because together we are more than just ourselves. Would you like to learn more? Visit ubs.com/careers.

How we hire

It may be that we ask you to complete one or more assessment tests during the application process. Learn more about it (EN)

This is us

At UBS, we know that our employees, with their different skills, experiences, and backgrounds, make up our success. We are passionately committed to putting our employees first by offering them new challenges, a supportive team, development opportunities, and, if possible, flexible working conditions. Our inclusive culture brings out the best in our employees, regardless of where they are in their career path. And we use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. Therefore, collaboration is at the center of our actions. Because together we are stronger.
We are committed to the inclusion of people with disabilities and strive to make our application process accessible to all. Should you require support during our recruitment process, you can contact us at any time (EN).

Contact details

UBS Business Solutions SA
UBS Recruiting

Legal notice

UBS is an employer that promotes equal opportunity. We respect all employees as individuals as well as the different cultures, perspectives, skills, and experiences of our staff.