Case Coordinator medical assessments with deputy specialist management (f/m/d), 80-100 %

• Case Coordinator medical assessments with deputy specialist management (f/m/d), 80-100 % *

--- Basel | immediately or by arrangement | permanent ---

What we are about
Visamed organizes independent medical assessments to clarify capacity to work and entitlement to benefits. We connect insurers and employers with independent medical specialists – from medical assessment and file review to medical examinations by company doctors and to complete expert reports. Having started at the beginning of 2026, we today work with several of the largest Swiss insurers and are growing rapidly.

What your role looks like
You accompany cases from A to Z and deal intensively with the files: with medical and psychiatric reports, long illness courses, and personal fates that touch you. You recognize open questions or contradictions in an assessment and clarify them until a coherent overall picture emerges. Because the result can influence the continued payment of wages or a person's professional future. This responsibility is a central part of the position. For this, a sharp mind, diligence, and the ability to engage with people and their stories while remaining objective are required.

Your tasks

• You receive orders from insurers and employers and execute them independently until the delivery of the report.
• You prepare the files, check them for completeness, and clarify open points with the client.
• You coordinate appointments between the client, the insured person, and the doctor and keep control of deadlines, cancellations, and no-shows.
• You check the incoming reports for content and form and request follow-ups if something is missing or not comprehensible.
• You are the first point of contact for our customers' Case Managers and for our doctors.
• You expand existing customer relationships, conduct discussions about conditions and cooperation, and win clients to process more volume directly through us.
• You represent the specialist management, support the team with tricky cases, and train new employees.
• You recognize where processes are stalling and develop them further with us.

Your profile

• You are well-organized, maintain an overview even in complex cases, and quickly recognize connections – these skills are a must for the role.
• Education or further training in the social insurance sector, for example as a social insurance clerk or social insurance specialist with a federal diploma – or a commercial background with professional experience in the insurance, health, or social insurance sector.
• Experience in the field of medical assessments is a big plus.
• Several years of experience in a responsible role in which you managed cases, orders, or projects independently.
• You are proficient with computers (E-Mail, Word, Excel) and quickly find your way around new programs.
• You communicate confidently and professionally with customers – even with demanding topics such as prices, deadlines, or complaints.
• Even difficult human fates do not pass you by indifferently – at the same time, you succeed in maintaining the necessary professional distance.
• Discretion and a responsible handling of sensitive data are a matter of course for you.
• You like to take on responsibility and trust yourself to lead a team professionally.
• Very good German skills in speaking and writing.

A plus is

• Experience in the insurance or healthcare sector, especially with KTG, UVG, or IV.
• Knowledge of French, Italian, or English.
• Negotiation skills and the ability to communicate confidently even in demanding situations.

What we offer

• A key role in a young company where you truly help shape things instead of just processing work.
• Professionally demanding cases instead of assembly line work.
• After the initial training, the deputy role for the specialist management, with the possibility to gradually take on more leadership responsibility.
• Modern working tools and the possibility to work mobile.
• Annual budget for sports, fitness, or hobbies of your choice.

Do you feel addressed? Then we look forward to receiving your application documents.