Specialist Business Applications & Operations (m/f/d)

Respect, enjoyment and quality out of passion are among our core values. As a beer producer with brewery locations in Chur and Luzern, we are a company of national importance. We rely on a mix of tradition, innovation and customer proximity. With our brand beers, we contribute to the diverse Swiss beer culture.

Specialist Business Applications & Operations (m/f/d)

Your responsibilities

• Linking business requirements with technological possibilities and operational priorities
• Advising internal stakeholders on technological and application-related questions
• Responsibility for the reliable operation, service quality and business continuity of the business applications
• Prioritization and coordination of service requests, optimizations and changes within the RUN portfolio
• Management of incident and problem management including root-cause analyses and sustainable resolution of recurring problems
• Coordination of AMS partners, internal specialists and external providers
• Ensuring the agreed service quality and promoting operational excellence
• Promoting the continuous improvement of applications and services
• Participation in the further development of application roadmaps
• Ensuring the smooth handover of new solutions from BUILD to RUN operations
• Coordination and alignment of operational priorities, risks, resources and dependencies across different application areas

What you bring with you

• Completed vocational training or studies in the field of information technology, computer science or a comparable specialty
• Very good German and English skills
• At least five years of professional experience in the field of business applications and ERP systems
• Experience with Application Management Services, service management and the optimization of operational processes
• Sound knowledge of ITIL processes and operational governance
• Experience in incident and problem management as well as in the sustainable improvement of services
• Strong communication and problem-solving skills
• Ability to weigh business priorities, operational risks and service quality
• Experience with agile working methods and in project implementation

What we offer you

• Flexibility & Work-Life-Balance: Flexible working hours and hybrid working
• Learning & Development: Internal and external training offers, e.g., language training or our Beer Academy
• Team Spirit & Culture: Regular employee events, monthly company apéros and joint celebrations
• Discounts & Extras: Attractive discounts, e.g., in our beverage shop or for selected leisure and cultural offers
• Events & Experiences: Regular raffles of tickets for festivals, concerts and other events
• Health & Well-being: Health and support offers for various life situations

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