Team Leader Customer Service Support

Bern is the most livable city in the world. There are no two opinions about that for us. Clean water, environmentally friendly electricity, and cozy warmth. Everything needed to feel comfortable comes from us (agreed, almost everything). And perhaps soon also from you. Team Leader Customer Service Support These are your tasks * Lead a team of around 10 employees and ensure smooth, customer-oriented support with a focus on moves and billing inquiries * Plan personnel deployment, ensure high availability, keep an eye on backlogs and key figures, and use resources in a targeted manner * Individually promote employees, conduct employee and performance reviews, and strengthen technical and cross-departmental competencies within the team * Ensure the up-to-date nature of specialist knowledge, work processes, and the knowledge database, and promote knowledge exchange within the team * Identify optimization potential and drive and further develop processes and digital solutions at the customer interface * Participate in cross-departmental projects and actively help shape process optimizations and system implementations * Support the team in day-to-day business and work closely with internal specialist departments, network operations, and billing What characterizes you * Leadership experience is required, relevant further training is desirable * Commercial or comparable basic training as well as several years of experience in customer service or a contact center * Authentic, committed leadership style and the competence to provide constructive feedback even in demanding situations * Ability to maintain an overview, set priorities, and convey security to the team even in hectic phases * Enjoyment in leading a diverse team, the individual promotion of employees, and the design of solution-oriented cooperation * Composing stylish, clear, and customer-friendly texts independently without supporting systems * Confident handling of MS Office as well as CRM/ERP systems, ideally supplemented by knowledge of SAP IS-U and experience with call center solutions * Very good German skills in speaking and writing, French and/or English skills are an advantage Do you have questions? Your new boss, Yvonne Arnold, looks forward to your application. Thank you for using our online application for this. It is simple, fast, and even without a personal login. If you have any questions in advance, just call Yvonne: . About us Our strategy can be summarized well: We supply Bern with energy and water -- secure and sustainable. There is a lot to do. And we have a lot planned. For that, we need you. People with the ambition to make a difference and the desire to reach the goal together as a team. So that our Bern remains livable. Your place of work Your workplace is at [Monbijoustrasse 11](< , ,%2010z/data=!4m6!3m5!1s0x478e39b995034ce1:0xffa6a1bcd55ef9d5!8m2!3d!4d!16s%2Fg%2F1tj88b4y?entry=ttu&g_ep=EgoyMDI2MDMyOS4wIKXMDSoASAFQAw%3D%3D>) in Bern, right by the main station. And of course also at your home in your home office -- up to two days per week. Our benefits * Flexible working time model in a 40-hour week with paid breaks and the possibility of mobile working * At least 5 weeks of vacation and various paid short-term leaves (for moving, marriage, etc.) * Child and education allowances of 300.- per month as well as additional care allowances of a maximum of 200.- per month * 16 weeks of maternity leave and 3 weeks of paternity leave * Pension fund contributions (employee 1/3 and employer 2/3) at the regular retirement age of 63 years * Internal training offers as well as generous support for external training j4id10461009jm j4it1044jm j4iy26jm