Technical Support Engineer

You provide technical support and diagnostics for uninterruptible power supply and power conditioning systems, working closely with customers and internal teams.

Tasks

• Provide hardware support for UPS and power conditioning products via ticketing system, phone, or email
• Support partners and subsidiaries through a 24/7 diagnostic centre rotation
• Perform complex system analysis and document findings for stakeholders
• Travel occasionally to support complex installations such as large data centers
• Audit service operations and develop competencies of local teams
• Provide technical training on UPS and power conditioning products
• Interact with quality and R&D departments to address product issues

Profile

• Bachelor's degree, diploma, or higher qualification in electrical or electronic engineering
• 2–5 years of hands-on experience in commissioning and after-sales technical support beneficial
• Experience troubleshooting mission-critical applications such as data centers is a plus
• English communication proficiency at B2 level or higher required
• Knowledge of Italian or Spanish considered a strong asset
• Ability to write clear technical documents, reports, and field support procedures
• Good working knowledge of MS Office

Offer

• Hybrid work model
• Up to 15% travel commitment
• 3–6 months interim, then a permanent position

Company

Power distribution solutions

Apply online via Try&Hire with your profile — https://tryandhire.io/ch-en/jobs/e/technical-support-engineer-tah-93h9z/