Incident and Problem Manager

Zollikofen, Switzerland (and home office) | 90-90%

Your contribution

• Promote compliance with quality specifications and support efficient ticket processing
• Monitor, optimize, and continuously develop incident and problem management processes according to ITIL
• Ensure root cause analysis, lead problem meetings, stay continuously informed, and ensure that measures are implemented
• As a central contact person, guarantee transparent communication with specialist departments, management, and customers
• Perform data analyses for the proactive identification of malfunction causes and improvement potential

What makes you unique

• Higher education (FH/HF) in business informatics or a comparable qualification with corresponding professional experience
• Several years of experience in incident and problem management as well as sound knowledge of ITIL V4 and BMC ITSM Remedy
• Analytical thinking skills and the ability to develop sustainable solutions and communicate in a target-group-oriented manner
• Strong customer and service orientation, paired with an independent, resilient, and flexible way of working
• Very good knowledge of two official languages and good English skills

In a nutshell

When things get heated, you maintain control.

What we offer

• Working for Switzerland We are committed to the success model of Switzerland and work for the benefit of the population.
• Lived diversity Thanks to equal opportunity, we unfold our competencies and bring in different perspectives.
• Healthy at the workplace We support and advise our employees in the area of physical and mental health.

All benefits (https://www.stelle.admin.ch/stelle/de/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html)

How much (B)IT is in you?

We - the Bundesamt für Informatik und Telekommunikation (BIT) - are the future-oriented and agile office. With us, curious minds, ambitious doers, and innovative forward-thinkers develop diverse digital solutions for Switzerland. We support and promote mobile and location-independent working. This allows our team players to design their work flexibly and individually where possible - for the compatibility of family and career. In addition, we maintain an open "Du" culture at BIT and support you and your future with a wide range of training and further education opportunities.

Additional information

Please apply via our application management system. To do so, click on <<Apply now>>.
We do not consider personnel service providers for this job vacancy.

Questions about the position

Marco Gerber
Head of Chapter Support Services
+41 58 46 33199