Incident and Problem Manager

Zollikofen, Schweiz (and home office) | 90-90% This is the contribution you can make * Promote compliance with quality specifications and support efficient ticket processing * Monitor, optimize and continuously develop incident and problem management processes according to ITIL * Ensure root cause analysis, lead problem meetings, remain continuously informed and ensure that measures are implemented * As a central contact person, ensure transparent communication with specialist departments, management and customers * Perform data analyses for the proactive identification of cause of disturbances and potential for improvement This is what makes you unique * Higher education (FH/HF) in business informatics or a comparable qualification with corresponding professional experience * Several years of experience in incident and problem management as well as sound knowledge of ITIL V4 and BMC ITSM Remedy * Analytical thinking skills and the ability to develop sustainable solutions and communicate in a target-group-oriented manner * Strong customer and service orientation, paired with an independent, resilient and flexible way of working * Very good knowledge of two official languages and good English skills In a nutshell When things catch fire, you keep control. This is what we offer * Working for Switzerland We are committed to the success model of Switzerland and work for the benefit of the population. * Lived diversity Thanks to equal opportunities, we develop our competencies and bring in different perspectives. * Healthy in the workplace We support and advise our employees in the area of physical and mental health. [All Benefits](< >) How much (B)IT is in you? We - the Bundesamt für Informatik und Telekommunikation (BIT) - are the future-oriented and agile office. With us, curious minds, ambitious doers and innovative forward-thinkers develop diverse digital solutions for Switzerland. We support and promote mobile and location-independent working. This allows our team players to design their work flexibly and individually where possible - for the compatibility of family and career. In addition, we maintain an open 'Du-culture' at BIT and support you and your future with a wide range of training and further education opportunities. Additional information Please apply via our application management system. To do so, click on <<Apply now>>. For this job vacancy, we do not consider personnel service providers. Questions about the position Marco Gerber Head of Chapter Support Services j4id10462769jm j4it1044jm j4iy26jm