Quality & Business Process Specialist (M/F) at 80-100 %

For more than a century, we have been contributing to shaping the French-speaking Swiss real estate landscape with passion and expertise. Our strength? Placing people at the heart of our priorities and reinventing the way real estate is approached. Faithful to our family business values, we have developed an agile organization based on autonomy, shared responsibility, roles adapted to each individual, and a true culture of feedback.

Today, in order to strengthen our Quality department, we are looking for a

Quality & Business Process Specialist (M/F) at 80-100 %

Let's shape practices of excellence together

Thanks to your knowledge of real estate management, your analytical spirit, and your writing skills, you will make our processes clearer, more reliable, and easier to apply on a daily basis.

By joining deRham, you actively contribute to the quality of our data and our working methods. Alongside the business teams, you bring our documentation to life and sustainably support the improvement of our practices.

Your mission

• Reporting to the Quality Manager, you write, update, and structure business procedures and documentation to make them clear, consistent, and accessible.
• You exchange closely with business referents to understand practices, formalize processes, design decision maps, and integrate their evolutions into the documentation system.
• You perform the necessary extractions and controls to verify the compliance of data, files, and practices. You identify discrepancies, analyze their causes, and follow corrective actions until they are regularized.
• You identify bottlenecks and duplicates in our processes, propose concrete improvements to the business teams, and support them through to implementation.
• You participate in the maintenance and improvement of the quality management system, as well as in the preparation of internal and external audits.
• You support employees in the application of procedures and best practices, answer their questions, and signal training needs to HR contacts.
• Working in pairs with a junior employee, you ensure support for business applications and user access management, taking charge of the most complex requests.

Beyond your background, you stand out by...

• ... your solid experience in administrative real estate management and your good knowledge of tenancy law;
• ... your excellent ability to write, structure, and simplify processes, by translating operational practices into clear procedures;
• ... your proven experience in improving processes or working practices;
• ... your mastery of Microsoft 365 and particularly Excel; practice with GARAIO REM is an asset;
• ... your ease in data analysis, conducting quality controls, and monitoring corrective actions;
• ... your knowledge of document management principles and ISO 9001;
• ... your rigor, your critical thinking, your proactive nature, and your openness to change, combined with interpersonal ease and pedagogical communication.

What we offer you

We offer you much more than a position: the opportunity to join a renowned company, guided by strong human values and a spirit of excellence, where autonomy and taking responsibility are encouraged. You will evolve in a modern and agile working environment, combining teleworking, innovative digital tools, and collaboration within teams passionate about real estate.

Every career path is unique and we would be delighted to discover yours. If this opportunity speaks to you, send us your application via JobUp. Looking forward to meeting you and exchanging with you soon.

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