ICT Helpdesk Employee Professional

Zollikofen, Switzerland (and Homeoffice) | 80-100% This is the contribution you can make * Receive fault reports, questions and change requests from our customers * Record, understand and classify customer requests in the ticket system * Resolve faults via telephone via Remote Support and support users in using the digital services of the Confederation * Forward fault tickets to the responsible 2nd-Level positions and coordinate their processing progress * Participate in the development of new support services and support their implementation This makes you unique * Sound IT knowledge and experience in First or Second Level Support, knowledge of the ITSM tools BMC Remedy and BMC Helix * High service orientation and understanding of customer needs * Motivated, committed and independent personality with a team-oriented way of working * Socially competent, strong communication skills, flexible and resilient * Very good knowledge of two official languages, knowledge of a third official language is an advantage In a nutshell Do you thrive in direct contact with customers and find solutions for their concerns? Customer satisfaction begins with you -- help support and shape the customer service of tomorrow! With your commitment and your passion, you are an important success factor for customer satisfaction in the expansion of digitalization. What we offer * Working for Switzerland We are committed to the success model Switzerland and work for the welfare of the population. * Lived diversity Thanks to equal opportunities, we develop our competencies and bring in different perspectives. * Healthy at the workplace We support and advise our employees in the area of physical and mental health. [All Benefits](< >) How much (B)IT is in you? We - the Bundesamt für Informatik und Telekommunikation (BIT) - are the future-oriented and agile office. With us, curious minds, ambitious doers and innovative forward thinkers develop diverse digital solutions for Switzerland. We support and promote mobile and location-independent working. This allows our team players to design their work flexibly and individually where possible - for the compatibility of family and career. In addition, we maintain an open "Du" culture at BIT and promote you and your future with a wide range of training and further education opportunities. Additional information Please apply via our application management system. To do so, click on <<Apply now>>. We do not consider personnel service providers for this vacancy. Questions about the position Marco Gerber Head of Chapter Support Services j4id10408253a j4it0939a j4iy26a