IT Support Champion

About Your Tasks * Receipt, analysis and resolution of IT incidents, questions and change requests (by telephone & in writing) * Remote support in German and English, other languages an advantage * Classification and forwarding of tickets to the 2nd Level Support * Interface between end user and technology - you translate needs understandably and in a solution-oriented manner * Responsibility for high user happiness and a consistently positive service experience What you bring * Completed training in computer science or equivalent professional experience * Good knowledge of common Microsoft client operating systems and MS Office * Confident handling of IT systems and enjoyment of technology * Empathy, patience and strong communication skills in direct contact with users * Experience in the finance & insurance industry * Team player who lives and wants to further develop service excellence Your Profile * Internal company Champions Academy * Open corporate culture with room for ideas & co-creation * Modern infrastructure & home office * Good accessibility with public transport * Regular team events & exchange formats * Internal development opportunities Your Impact You are more than an IT supporter - you are a support champion. With your contribution, you make technology human, connect bots & brains and build the smart Service Desk of the future with us. Your contact person Timo Plattner Chief People Officer [ ](< >) [linkedin](< >) [xing](< >) j4id10408732a j4it0939a j4iy26a